Actin Mobile Pty Ltd (ABN 92 700 806 935) ("Actin Mobile", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We may collect the following types of personal information:
- Contact details (name, email address, phone number, company name)
- Information you provide when requesting a demo or contacting us via the Site
- Technical information such as IP address, browser type and pages visited, collected through cookies and analytics tools
2. How We Collect Personal Information
We collect personal information directly from you when you:
- Submit a contact form or request a demo through the Site
- Communicate with us by email, phone or WhatsApp
- Interact with the Site (via cookies and analytics, see our Cookie Policy)
3. Why We Collect, Hold, Use and Disclose Personal Information
We use personal information to:
- Respond to enquiries and demo requests
- Provide, operate and improve our products and services
- Communicate with you about our solutions, updates or relevant offers
- Comply with legal obligations
4. Disclosure of Personal Information
We do not sell your personal information. We may disclose personal information to:
- Our related entities, including Servicios Corporativos Actin S. de R.L. de C.V. (Mexico), for the purpose of service delivery and support
- Service providers who assist us in operating the Site or delivering our services (e.g. hosting, cloud infrastructure, analytics providers), under confidentiality obligations
- Regulatory or law enforcement bodies where required by law
Where personal information is disclosed to overseas recipients (including in Mexico), we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
5. Storage and Security
We store personal information using secure, industry-standard systems, including cloud infrastructure hosted on Microsoft Azure. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
6. Cookies
Our Site uses cookies and similar tracking technologies to improve functionality, understand how visitors use the Site, and support our marketing efforts.
What are cookies: Cookies are small text files stored on your device when you visit a website. They help the Site function properly and allow us to collect information about how the Site is used.
Types of cookies we use:
- Essential cookies: required for the Site to function correctly (e.g. remembering your session).
- Analytics cookies help us understand how visitors interact with the Site (e.g. Google Analytics), so we can improve content and performance.
- Marketing cookies: used if we run advertising campaigns, to measure performance and tailor content to relevant audiences.
Managing cookies: You can control or delete cookies through your browser settings. Most browsers let you block cookies entirely or be notified when a cookie is set. Note that disabling cookies may affect how parts of the Site function.
We do not currently use cookies to target advertising to visitors outside Australia. If this changes, we will update this Policy accordingly.
7. Access and Correction
You have the right to request access to, and correction of, the personal information we hold about you. To make a request, contact us using the details below. We will respond within a reasonable time.
8. Complaints
If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us at the contact details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.
10. Contact Us
For privacy-related questions or requests, contact:
Actin Mobile Pty Ltd
ABN 92 700 806 935
Email: info@actin.com.au